An amusing transcript of pilots and air traffic controllers.
http://www.tickld.com/x/actual-exchanges-between-pilots-and-control-towers
http://www.tickld.com/x/actual-exchanges-between-pilots-and-control-towers
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Crew resource management, originally known as cockpit resource management, is a concept that has evolved as a response to the human factors issues involved in flying, specifically, in flying airliners. Read our entire article in the following PDF... 
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